Your Guide to Home Care Services in Manitoba

1 Your Guide to Home care Services in Manitoba Your Guide to Home care Services in Manitoba Table of Contents Information/Eligibility .. 1 Roles and Responsibilities .. 5. Assessment .. 2 Questions and Concerns .. 6. care Planning and Co-ordination .. 2 For More Information .. 6. Self/Family Managed care Home care Appeal Process .. 7. Services .. 3 When You May Appeal a Decision Personal care /Mobility How to File an Appeal Other Support The Manitoba Health Appeal Board Process .. 8. Health care Hearing Attendance Respite care in the Home Hearing Results Respite care in Another Setting Supplies and Equipment Adult Day Programs Enhanced Support Options Supportive Housing/Personal care Home Placement.

2 4. Application Process Placement Process Supportive Housing/Personal care Home Appeal Process MG- 4527 ( R e v . 0 1/ 1 9). Your Guide to Home care Services in Manitoba In Manitoba , regional health authorities To be eligible for home care Services (RHAs) provide home care Services to you must: eligible individuals, regardless of age, be a Manitoba resident, who require health Services or assistance registered with Manitoba with activities of daily living. Home care Health, Seniors and Active works with individuals and provides Living (the department) assistance to help them stay in their homes for as long as is safely possible.

3 Require health Services or assistance with activities A professional assessment of your individual of daily living needs, existing or potential supports, and require service to stay in community resources will determine your the home for as long as eligibility for home care in the type and safely possible amount of Services you may receive. require more assistance than what RHA home care staff are responsible for is available from existing or potential ensuring the provision of reliable and safe supports, and community resources assessed service in the community.

4 1. Your Guide to Home care Services in Manitoba Assessment care Planning and Individuals may contact, or refer a Manitoba Co-ordination resident to their RHA to request an eligibility If eligible, you, your family/representative assessment to receive home care Services . and your case co-ordinator will decide on Assessments are done by case co-ordinators your care plan. Your care plan will take into who are healthcare professionals. The case consideration how your existing or potential co-ordinator assigned to you will meet supports can provide assistance and identify with you, and if appropriate, your family/ community resources available to you.

5 Representative to discuss your care needs You will receive a copy of your care plan, and how best to meet these needs. which will be signed by you and your case co-ordinator. This ensures mutual This assessment will determine: understanding of the Services you will receive. whether you are eligible for home care Services Self/Family Managed care how to help you and your family organize If you and your family are interested in the help available to you managing your care plan and/or arranging how to access community resources your own Services instead of using the available to you Services provided by RHA unregulated home care staff, such as a health care aide, what Services you may require from ask your case co-ordinator for more home care information.

6 In Self/Family Managed care , whether your need for care is best met funds are provided to a Self or Family in another setting Manager to arrange Services privately, based on the assessment by a case co-ordinator. The manager is responsible for recruiting, hiring, scheduling and managing staff; as well as, calculating employment deductions and ensuring Workers Compensation coverage. Some of the tasks can be transferred to an agency or payroll company, should the manager choose to do so. 2. Your Guide to Home care Services in Manitoba Services home intravenous (IV) therapy You may be eligible for these home care referral to other Services Services based on your assessed care needs, panelling to supportive housing/personal as determined by the case co-ordinator care homes assessment.

7 Respite care in the Home Personal care /Mobility RHA home care staff may be scheduled to RHA home care staff may help you with provide short periods of in-home relief for mobility, such as walking, transferring and your caregiver. personal care , such as bathing, dressing and toileting. Respite care in Another Setting Respite care may be arranged to provide Other Support longer periods of relief for your caregiver. RHA home care staff may come to your During this time, you may be admitted to home to help you with activities such as an alternate care setting.

8 There is a fee for meals, light housekeeping and laundry. this service. Supplies and Equipment Supplies and equipment needed for your care may be available. Adult Day Programs These day programs enable you to meet other people and enjoy recreational activities Health care away from your home. There is a fee for this service. The following health Services may be provided: nursing care Enhanced Support Options physiotherapy/occupational therapy As your care needs change, additional home oxygen concentrator options may be available, such as supportive housing and personal care homes.

9 Home nutrition home ostomy home dialysis 3. Your Guide to Home care Services in Manitoba Supportive Housing/ Placement Process Personal care Home There may be a waiting period before you are Placement admitted to supportive housing/personal care home. During this time, home care Services Supportive housing/personal care home may may be provided to you as necessary. be the appropriate care setting when: You may be asked to accept alternative you can no longer remain safely at home, placement until you can be admitted to your even with home care Services place of choice.

10 The Services you need can be provided more effectively, safely and economically Supportive Housing/Personal care in supportive housing/personal care home Home Appeal Process Supportive housing/personal care home Application Process placement panel decisions may be appealed The application form for supportive housing/ to the Manitoba Health Appeal Board personal care home admission is provided (MHAB). Pursuant to Section 10(2) of by your case co-ordinator and is signed The Health Services Insurance Act, an appeal by you.