better conversation

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Health coaching health coaching better conversation a guide to health coaching the health coaching coalition @betterconvo #betterconversation 2 A B E T T E R C O N V E R S AT IO N. I believe the 21st century needs a new ambition, to develop not talk but conversation , which does change people. Real conversation catches fire. It involves more than sending and receiving information . Theodore Zeldin, How talk can change our lives THE NHS NEEDS better conversation . EVERY DAY THE NHS. TREATS MILLIONS OF PEOPLE, AND EVERY ASPECT OF CARE. DEPENDS ON THE EFFECTIVE COMMUNICATION BETWEEN STAFF, PATIENTS AND THEIR FAMILIES. From diagnosis to treatment, great patient care is reliant Heath coaching supports the NHS values of care, listening on us understanding each other. The #HelloMyNameIs and personal responsibility. By providing clinicians campaign has emphasised how important this is, and with new skills that help patients identify what's most shown how a small change in how we talk can make a big important to them, and tapping into their own internal difference to patients.

4 A BETTER CONVERSATION CHAPTER AUTHORS Dr Penny Newman (Editor) - NHS Innovation Accelerator Fellow, Health Education England, UCLP, Health Foundation, NHS England and Medical Director, Norfolk Community Health and

  Innovation, Conservation, Better, Better conversation