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Call Centre Training Manual

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call Centre Training Manual September 24, 2008. call Centre Training Manual iNVATERRA. Private & Confidential 1. call Centre Training Manual September 24, 2008. Table of Contents Section I 3. Section II Training 4. Section III Customer Service Training [Basic] ........................................ ...................................... 5. Section IV Customer Service Training [Advanced] ........................................ .............................. 6. Section V Telesales 7. Section V US Accent Training .

Sep 24, 2008 · Call Centre Training Manual September 24, 2008 Private & Confidential 4 Section II – Training Program iNVATERRA already has proven expertise in providing IT training. Call centre training is a natural extension of its existing business since it already serviced the existing call centres through software solutions and consulting.

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