Cascade Baseline Report v5-final
Cascade Project: Baseline Report June 2010. Henriette Lundgren Marion Manton Cascade Project Evaluator Project Manager +44 (0) 7511 096672 +44 (0) 1865 280986. Bridget Lewis Nicola Warren Table of contents Goal, approach and structure ........................................ ........................................ ............ 3. 1 Focus area 1: Online assignment handling ........................................ ........................ 3. IT support time ........................................ ........................................ ................... 4. Administration handling time ........................................ ...................................... 5. Adoption 6. Service response 7. Customer 7. Ease of use.
5 Second, IT support time by programme varies significantly. Some programmes required as much as 23h of support time over the two-year period, whereas other programmes required
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