Chapter 11 QUALITY IMPROVEMENT (QI)

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Chapter 11. QUALITY IMPROVEMENT (QI). INTRODUCTION TO QUALITY . IMPROVEMENT . The QUALITY of care delivered in your health centre is determined by many factors, including how its services ty are organized, leadership, monitoring systems, adequate Qualiement Manag infrastructure and available resources, both human and material. QUALITY management includes: staff who are adequately trained and mentored (see Chapter 9, Human Resources); using the 5 Ss to improve the physical work environment (see Chapter 5, Infrastructure); special QUALITY procedures for lab tests (see Chapter 8, Laboratory); and well functioning patient monitoring systems (see Chapter 6, Monitoring). This Chapter addresses how health centre staff can use the tools and methods of QUALITY IMPROVEMENT to focus on the system of care in which they practise.

OPERATIONS MANUAL FOR STAFF AT PRIMARY HEALTH CARE CENTRES l 287 Step 1: Set improvement priorities (Annex 11.1) An example of a decision matrix is provided as a simple tool which can be adapted for use when working to set priorities.

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