CHAPTER 3: APPLICATION PROCESSING
HB-1-3550 INTRODUCTION This CHAPTER describes the process of accepting and managing applications, up to the point that an applicant is selected for PROCESSING . This includes pre-qualifying potential applicants, taking and reviewing applications, and selecting applications for PROCESSING . SECTION 1: PRE- qualification OVERVIEW Pre- qualification involves using unverified information to evaluate the likelihood that a potential applicant, someone who is interested in the program but has yet to submit an APPLICATION for assistance, would be program eligible. The results of pre- qualification are not binding and will not hinder the submission of an APPLICATION . A potential applicant with possible obstacles to program eligibility may submit an APPLICATION and a potential applicant who appears program eligible is not guaranteed that a loan will be made.
If the pre-qualification was not conducted face-to-face or over the telephone, use Handbook Letter 19 (3550), Pre-qualification Review, to prompt the opportunity to counsel the potential applicant. Retain all pre-qualification records in accordance with RD Instruction 2033-A and Electronic Customer File guidance.
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