CHAPTER 8. INTERPERSONAL AND GROUP DYNAMICS …

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CHAPTER -by- CHAPTER Notes and Teaching SuggestionsCopyright 2003 by Joan V. Gallos and Jossey-Bass/A Wiley Company, 989 Market St., SanFrancisco, CA 94103All rights reserved. No parts of this publication may be reproduced, stored in a retrievalsystem, or transmitted, in any form or by any means, electronic, mechanical, photocopying,recording, or otherwise, without the prior written permission of the 1 - CHAPTER 8. INTERPERSONAL AND GROUP DYNAMICSCHAPTER 8 OVERVIEWChapter 8 Summary_________________________________ ___________________In CHAPTER 8, the authors explore INTERPERSONAL and GROUP DYNAMICS in spend much of their time at work interacting with others.

º The Avianca Airlines case and communications activities in Marx, Jick, and Frost’s Management Live: The Video Book, in which the authors explore critical communications issues. Finally, students can prepare their own personal cases, as described in Exercise 8.2. Chapter 8: Films or Videos Focusing on Understanding Interpersonal Exchanges

  Communication, Interpersonal