Consumer Arbitration Rules - ADR.org
Rules Amended and Effective September 1, 2014Costs of Arbitration Amended and Effective September 1, 2018Available online at Arbitration RulesARBITRATION RULESAmerican Arbitration Association2Table of Contents Consumer Arbitration Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6About the AAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6The Arbitrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7The AAA s Consumer Arbitration Rules .
consumer and a business where the business has a standardized, systematic ... The product or service must be for personal or household use . Examples of contracts that typically meet the criteria for application of these Rules, if the contract is for personal or household goods or services and has an arbitration provision, include, but are not ...
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