Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3Executive summary 4Quick overview of the performance and identified weaknesses of retail banks 6Constantly changing operating conditions 8Eight dimensions of the customer journey 10Web Banking 12Mobile Banking 22Example of a fully Digital bank 26Conclusion 28ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endea
services and challenge traditional banking strongholds and revenue sources. A majority of millennials (73 percent) would be more excited about a new offering in financial services from companies such as Google, Amazon, or Apple rather than from their own nationwide bank.5 New regulations constrain banks to adapt their digital
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