Transcription of Digital Banking Benchmark - Deloitte
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Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 Mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a b
services and challenge traditional banking strongholds and revenue sources. A majority of millennials (73 percent) would be more excited about a new offering in financial services from companies such as Google, Amazon, or Apple rather than from their own nationwide bank.5 New regulations constrain banks to adapt their digital
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