Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3Executive summary 4Quick overview of the performance and identified weaknesses of retail banks 6Constantly changing operating conditions 8Eight dimensions of the customer journey 10Web Banking 12Mobile Banking 22Example of a fully Digital bank 26Conclusion 28ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endeavours basis and is therefore subject to change at any time.
capabilities for mobile banking applications. This can partly be explained by the greater maturity of web-based applications and the longer presence of regulatory requirements applicable to web banking. The concern for cybersecurity aspects is real, as shown by the results of the Deloitte Global Mobile Consumer Survey 2016 where 29 percent of
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