Transcription of Digital Banking Benchmark - Deloitte
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Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endeavours basis and is therefore subject to change at any time.
capabilities for mobile banking applications. This can partly be explained by the greater maturity of web-based applications and the longer presence of regulatory requirements applicable to web banking. The concern for cybersecurity aspects is real, as shown by the results of the Deloitte Global Mobile Consumer Survey 2016 where 29 percent of
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