Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3Executive summary 4Quick overview of the performance and identified weaknesses of retail banks 6Constantly changing operating conditions 8Eight dimensions of the customer journey 10Web Banking 12Mobile Banking 22Example of a fully Digital bank 26Conclusion 28ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endeavours basis and is therefore subject to change at any time.
global users that will have access to retail banking services through smartphones, tablets, PCs, and smartwatches by 2021.1 The digital revolution is disrupting the relationship between banks . and their clients and new features continuously appear to enhance customer experience. However, Luxembourg banks do not seem to have implemented tremendous
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