Transcription of Digital Banking Benchmark - Deloitte
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Digital Banking Benchmark - Deloitte
Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 Mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific jurisdiction as analysed by Deloitte on a best endeavours basis and is therefore subject to change at any time.
global users that will have access to retail banking services through smartphones, tablets, PCs, and smartwatches by 2021.1 The digital revolution is disrupting the relationship between banks . and their clients and new features continuously appear to enhance customer experience. However, Luxembourg banks do not seem to have implemented tremendous
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