Handbook for Basic Process Improvement
HandbookforBasic ProcessImprovementMay 1996Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1What is the new Handbook for Basic Process Improvement ?1What is a Process ?1Who owns processes?2What is Process Improvement ?2How does Process Improvement benefit the organization?3How does an organization get started on Process Improvement ?3What s in the Basic Process Improvement Model?4Step 1: Select a Process and establish the Process Improvement objective 7Step 2: Organize the right team11Step 3: flowchart the current process17Step 4: Simplify the Process and make changes19Step 5: Develop a data collection plan and collect baseline data21Step 6: Is the Process stable?23Step 7: Is the Process capable?
Handbook for Basic Process Improvement ii List of Illustrations Illustration Page Basic Process Improvement Model 5 Step 1 flowchart 7 Step 2 flowchart 11
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