Handbook for Basic Process Improvement

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HandbookforBasic ProcessImprovementMay 1996Handbook for Basic Process ImprovementiTable of ContentsSectionPageIntroduction1What is the new Handbook for Basic Process Improvement ?1What is a Process ?1Who owns processes?2What is Process Improvement ?2How does Process Improvement benefit the organization?3How does an organization get started on Process Improvement ?3What s in the Basic Process Improvement Model?4Step 1: Select a Process and establish the Process Improvement objective 7Step 2: Organize the right team11Step 3: Flowchart the current process17Step 4: Simplify the Process and make changes19Step 5: Develop a data collection plan and collect baseline data21Step 6: Is the Process stable?23Step 7: Is the Process capable?

Handbook for Basic Process Improvement 4 What is in the Basic Process Improvement Model? The Basic Process Improvement Model is presented on the next page. It has two parts: A process simplification segment outlining steps 1 through 7 of the process improvement cycle is placed on the left. Teams begin process improvement activities with these ...

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