Improving business Case Study: Application of …

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31Quality Approaches in higher education Vol. 6, No. study : Application of DMAIC to academic assessment in higher EducationAndrew S. Bargerstock and Sylvia R. RichardsAbstractAt a small university in the Midwestern part of the United States where Lean Six Sigma is a lively imperative, a newly trained kaizen team applied the Deming five-stage Define-Measure-Analyze-Improve-Control (DMAIC) methodology to streamline and improve efficiencies for an academic assessment process. In this case of the close-the-loop (CTL) report, the targeted process was a procedure for assessing effective delivery of course out-comes and for planning instructional improvements for all courses taught in the College of business at Maharishi University of Management in Fairfield, IA.

31 Quality Approaches in Higher Education Vol. 6, No. 2 asq.org/edu Case Study: Application of DMAIC to Academic Assessment in Higher Education Andrew S. Bargerstock and Sylvia R. Richards

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