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Incident Management Process - Vanderbilt IT

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Confidential to Vanderbilt University Incident Management Process 1 Incident Management Process Vanderbilt University October 2018 Confidential to Vanderbilt University Incident Management Process 2 CONTENTS Version History ........................................ ........................................ ........................................ ........ 3 Introduction ........................................ ........................................ ........................................ ............ 4 Goals, Objectives & Scope.

The Incident Manager is the single individual responsible for the Incident Management process across all of IT. Their responsibilities include: 1. Ensures that all of IT follows the Incident Management process. 2. Analyze Incident metrics. 3. Sponsor improvements to …

  Management, Incident, Incident management

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