Incident Management Process - Vanderbilt IT
Confidential to Vanderbilt University Incident Management Process 1 Incident Management Process Vanderbilt University October 2018 Confidential to Vanderbilt University Incident Management Process 2 CONTENTS Version History ........................................ ........................................ ........................................ ........ 3 Introduction ........................................ ........................................ ........................................ ............ 4 Goals, Objectives & Scope ........................................ ........................................ .............................. 5 goals.
Categorizing Incidents Two-tiered structure for categorizing Incidents. Incident Status Diagram illustrating the possible statuses of an Incident record, how statuses are allowed to change and what triggers the status to be automatically updated. Priorities & Service Level Objectives Describes how Priority will be determined from Impact and
Download Incident Management Process - Vanderbilt IT
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document: