KEY CONCEPTS AND ISSUES IN PROGRAM EVALUATION AND ...

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1chapter 1KEY CONCEPTS AND ISSUES IN PROGRAM EVALUATION AND performance MEASUREMENTIntroduction 3Integrating PROGRAM EVALUATION and performance measurement 4Connecting EVALUATION and performance Management 5The performance Management Cycle 6What Are Programs and Policies? 9What Is a Policy? 9What Is a PROGRAM ? 10The Practice of PROGRAM EVALUATION : The Art and Craft of Fitting Round Pegs Into Square Holes 10A Typical PROGRAM EVALUATION : Assessing the Neighbourhood Integrated Service Team PROGRAM 13Implementation Concerns 13The EVALUATION 14Connecting the NIST EVALUATION to This Book 15Key CONCEPTS in PROGRAM EVALUATION 16Ten Key EVALUATION Questions 18Ex Ante and Ex Post Evaluations 24Causality in PROGRAM Evaluations 252 PROGRAM EVALUATION AND performance MEASUREMENTThe Steps in Conducting a PROGRAM EVALUATION 26General Steps in Conducting a PROGRAM EVALUATION 27Summary 39Discussion Questions 40References 40Chapter 1 Key CONCEPTS and ISSUES 3INTR

Chapter 1 Key Concepts and Issues– –5 Consequently, rather than seeing performance measurement as a quasi-independent enterprise, in this textbook we integrate performance measurement into evaluation by grounding it in the same core tools and methods that are essential to assess program pro-

  Performance, Measurement, Performance measurement