OPERATIONS MANAGEMENT - Pearson

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THIRTEENTH EDITIONOPERATIONS MANAGEMENTSustainability and Supply Chain ManagementHEIZERJ A Y RENDERBARRY Jesse H. Jones Professor of Business Administration Texas Lutheran UniversityCharles Harwood Professor of OPERATIONS MANAGEMENT Graduate School of Business Rollins CollegeCHUCK MUNSONProfessor of OPERATIONS MANAGEMENT Carson College of BusinessWashington State 110/31/18 10:46 PMVice President, Business, Economics, and UK Courseware: Donna BattistaDirector of Portfolio MANAGEMENT : Stephanie WallEditorial Assistant: Linda Siebert AlbelliVice President, Product Marketing: Roxanne McCarleyProduct Marketing Assistant: Marianela SilvestriManager of Field Marketing, Business Publishing.

Productivity and the Service Sector 17 OM in Action: Taco Bell Improves Productivity and Goes Green to Lower Costs 18 Current Challenges in Operations Management 18 Ethics, Social Responsibility, and Sustainability 19 Summary 20 Key Terms 20 Ethical Dilemma 20 Discussion Questions 20 Using Software for Productivity Analysis 21 Solved Problems 21

  Operations, Management, Software, Productivity, Operations management