OPERATIONS MANAGEMENT - Pearson
Productivity and the Service Sector 17 OM in Action: Taco Bell Improves Productivity and Goes Green to Lower Costs 18 Current Challenges in Operations Management 18 Ethics, Social Responsibility, and Sustainability 19 Summary 20 Key Terms 20 Ethical Dilemma 20 Discussion Questions 20 Using Software for Productivity Analysis 21 Solved Problems 21
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