Operations Management - pearsonhighered.com

1 Operations ManagementPROCESSES AND SUPPLY CHAINSLEE J. KRAJEWSKIP rofessor Emeritus at The Ohio State University and the University of Notre DameMANOJ K. MALHOTRAU niversity of South Carolina Case Western Reserve UniversityLARRY P. RITZMANThe Ohio State University and Professor Emeritus at Boston CollegeTwelfth EditionNew York, 110/20/17 10:46 AMDesign Lead: Kathryn FootManager, Learning Tools: Brian SuretteContent Developer, Learning Tools: Lindsey SloanManaging Producer, Digital Studio and GLP, Media production and Development: Ashley SantoraManaging Producer, Digital Studio: Diane LombardoDigital Studio Producer: Regina DaSilvaDigital Studio Producer: Alana ColesDigital Content Project Lead: Courtney KamaufProject Manager: Nicole Suddeth, SPi Global.

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6 , or its affiliates, authors, licensees, or of Congress Cataloging-in-Publication DataNames: Krajewski, Lee J., author. | Malhotra, Manoj K. (Manoj Kumar), author. | Ritzman, Larry P., : Operations Management . Processes and supply chains / Lee J. Krajewski, professor emeritus at the Ohio State University and the University of Notre Dame, Manoj K. Malhotra, University of South Carolina, Larry P. Ritzman, professor emeritus at the Ohio State University and Boston titles: Operations Management . Processes and value chainsDescription: Twelfth edition. | Boston : Pearson Education, Inc., [2019] | Includes bibliographical references and : LCCN 2017024658| ISBN 9780134741062 | ISBN 0134741064 Subjects: LCSH: production : LCC TS155 .K785 2019 | DDC record available at 17 ISBN 10: 0-13-474106-4 ISBN 13: 210/20/17 10:46 AMDedicated with love to our families.

7 Judie KrajewskiChristine and Gary; GabrielleSelena and Jeff; AlexLori and Dan; Aubrey, Madeline, Amelia, and MariannaCarrie and Jon; Jordanne, Alaina, and BradleyVirginia and JerryVirginia and Larry Maya MalhotraVivek, Pooja, and NehaSantosh and Ramesh MalhotraIndra and Prem Malhotra; Neeti, Neil, Niam, and Nivin Ardeshna; Deeksha Malhotra and Maneish JoshiSadhana MalhotraLeela and Mukund DabholkarAruna and Harsha Dabholkar; AditeeMangala and Pradeep Gandhi; Priya and Medha Barbara RitzmanKaren and Matt; Kristin and AlaynaTodd; Cody, Cole, Taylor, and ClaytonKathryn and PaulMildred and 310/20/17 10:46 410/20/17 10:46 AM vAbout the AuthorsLee J. Krajewski is Professor Emeritus at The Ohio State Univer-sity and Professor Emeritus at the University of Notre Dame.

8 While at The Ohio State University, he received the University Alumni Dis-tinguished Teaching Award and the College of Business Outstanding Faculty Research Award. He initiated the Center for Excellence in Manufacturing Management and served as its director for four years. At the University of Notre Dame, he held the William and Cassie Daley Chair in Management . In addition, he received the National President s Award and the National Award of Merit of the American production and Inventory Control Society. He served as president of the Decision Sciences Institute and was elected a Fellow of the Deci-sion Sciences Institute in 1988. He received the Distinguished Service Award in received his PhD from the University of Wisconsin. Over the years, he has designed and taught courses at both graduate and undergraduate levels on topics such as Operations strategy, introduction to Operations Management , Operations design, project Management , and manufac-turing planning and control served as the editor of Decision Sciences, was the founding editor of the Journal of Operations Management , and has served on several editorial boards.

9 Widely published him-self, Lee has contributed numerous articles to such journals as Decision Sciences, Journal of Operations Management , Management Science, production and Operations Management , Inter-national Journal of production Research, Harvard Business Review, and Interfaces, to name just a few. He has received five best-paper awards. Lee s areas of specialization include Operations strategy, manufacturing planning and control systems, supply chain Management , and master production K. Malhotra is the Dean and Albert J. Weatherhead III Professor of Management at the Weatherhead School of Management , Case Western Reserve University. Previously, he was the Senior Associate Dean of Graduate Programs, Jeff B. Bates Professor, and Chairman of the Management Science Department at the Darla Moore School of Business, University of South Carolina (USC), Columbia.

10 He also served from 2005 to 2017 as the founding director of the Center for Global Supply Chain and Process Management (GSCPM) at the Moore School. He earned an engineering undergraduate degree from the Indian Institute of Technology (IIT), Kanpur, India, in 1983, and a PhD in Operations Management from The Ohio State University in 1990. He is a Fellow of the Decision Sciences Institute (DSI) and the American production and Inventory Management Society (APICS). Manoj has conducted seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Tech-nologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba among from teaching Operations Management , supply chain Management , and global busi-ness issues at USC, Manoj has also taught at the Terry School of Business, University of Georgia; Wirtschaftsuniversit t Wien in Austria; and the Graduate School of Management at Macquarie University, Australia.