Organizational Structure - Wiley

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Chapter2Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEOrganizationa l 1/13/05 9:47 AM Page 27COPYRIGHTED MATERIAL28Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNOrganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate department for each job, deter-mining the optimum number of jobs in each department, and dele-gating authority within and among departments.

32 Chapter 2 Organizational Structure shown in Figure 2–1b is responsible for cleaning and pressing all the hotel’s linens and employee uniforms as well as guest laundry. Because of its specialized function, little of the knowledge and skills required to manage a laundry operation is transferable to other areas of hotel operations.

  Structure, Functions