Organizational Structure - Wiley

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Chapter2Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEOrganizationa l 1/13/05 9:47 AM Page 27COPYRIGHTED MATERIAL28Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNOrganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate department for each job, deter-mining the optimum number o

erator to add housekeeping staff, one or more front desk agents to check in and check out the additional guests, and engineering and maintenance personnel to care for the building and grounds. As a general rule, specialization increases worker productivity and efficiency. On the other hand, delegating jobs increases the need for

  Staff, Structure, Housekeeping, Housekeeping staff