Organizational Structure - Wiley

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Chapter2Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEOrganizationa l 1/13/05 9:47 AM Page 27COPYRIGHTED MATERIAL28Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNOrganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate department for each job, deter-mining the optimum number of jobs in each department , and dele-gating authority within and among departments. One of the most crit-ical challenges facing lodging managers today is the development ofa responsive Organizational Structure that is committed to framework of jobs and departments that make up any organ-ization must be directed toward achieving the organization s objec-tives.

the rooms department may be divided into a number of specialized subunits. To complicate matters, in many instances these subunits are ... -Banquet-Captains (c) Valet Parking-Service Staff Restaurant Managers General Cashiers-Front Office Cashiers-Restaurant Cashiers imekeeper Executive-Steward-Bartenders Beverage

  Department, Structure, Banquet