Organizational Structure - Wiley
Chapter2Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEOrganizationa l 1/13/05 9:47 AM Page 27COPYRIGHTED MATERIAL28Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNOrganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate department for each job, deter-mining the optimum number of jobs in each department, and dele-gating authority within and among departments.
Job Specialization The Organization of a Lodging Establishment Rooms Department ... -Finance Operations-Purchasing-Storeroom-Food & Beverage Controller-Credit Systems (a) (b) ... rector of security may report directly to the general manager. In smaller hotels, the security function might become a task of the rooms de-partment (see Figure 2–1b
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