PRACTICE guIdElInE - CNO
PR ACTICE guIdElInETable of Contents Introduction 3Assumptions 3Elements of Providing culturally sensitive care 4Self-reflection 4Acquiring cultural knowledge 4How to reflect on your cultural beliefs and values 5Facilitating client choice 6Communication 6Working with interpreters 7Non-verbal communication strategies 9Developing an Approach to care 9Assessment 9Establishing mutual goals 10Culture care preservation 10Culture care accommodation 10Culture care re-patterning 11Quality PRACTICE Settings and culturally sensitive care 11Conclusion 11Selected Bibliography 13Culturally sensitive care culturally sensitive care Pub. No. 41040ISBN 1-894557-52-2Copyright College of Nurses of Ontario, or for-profit redistribution of this document in part or in whole is prohibited except with the written consent of CNO. This document may be reproduced in part or in whole for personal or educational use without permission, provided that: Due diligence is exercised in ensuring the accuracy of the materials reproduced; CNO is identified as the source; and The reproduction is not represented as an official version of the materials reproduced, nor as having been made in affiliation with, or with the endorsement of, Published June 1999 (ISBN 0-921127-69-3) Reprinted January 2000, October 2000, Revised for Web June 2003, Reprinted Jan 2004, May 2008, Updated June copies of this booklet may be obtained by contacting CNO s Customer Service Centre at
PRACTICE guIdElInE 4 College of Nurses of Ontario Practice Guideline: Culturally Sensitive Care Elements of Providing Culturally Sensitive Care What you are speaks so loudly, I can’t hear what you
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