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PRACTICE guIdElInE - CNO
PR ACTICE guIdElInETable of Contents Introduction 3 Assumptions 3 Elements of Providing culturally sensitive care 4 Self-reflection 4 Acquiring cultural knowledge 4 How to reflect on your cultural beliefs and values 5 Facilitating client choice 6 Communication 6 Working with interpreters 7 Non-verbal communication strategies 9 Developing an Approach to care 9 Assessment 9 Establishing mutual goals 10 Culture care preservation 10 Culture care accommodation 10 Culture care re-patterning 11 Quality PRACTICE Settings and culturally sensitive care 11 Conclusion 11 Selected Bibliography 13 culturally sensitive care culturally sensitive care Pub. No. 41040 ISBN 1-894557-52-2 Copyright College of Nurses of Ontario, or for-profit redistribution of this document in part or in whole is prohibited except with the written consent of CNO. This document may be reproduced in part or in whole for personal or educational use without permission, provided that: Due diligence is exercised in ensuring the accuracy of the materials reproduced; CNO is identified as the source; and The reproduction is not represented as an official version of the materials reproduced, nor as having been made in affiliation with, or with the endorsement of, Published June 1999 (ISBN 0-921127-69-3) Reprinted January 2000, October 2000, Revised for Web June 2003, Reprinted Jan 2004, May 2008, Updated June copies of this booklet may be obtained by contacting CNO s Custo
PRACTICE guIdElInE 4 College of Nurses of Ontario Practice Guideline: Culturally Sensitive Care Elements of Providing Culturally Sensitive Care What you are speaks so loudly, I can’t hear what you
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