PROVIDING CUTTING-EDGE KNOWLEDGE TO Improving …

← Back to document page

PROVIDING CUTTING-EDGE . KNOWLEDGE TO. government LEADERS Improving Service delivery in government with Lean Six Sigma S t ra t e g y a nd Tra n sfo rmatio n Series John Maleyeff Professor Lally School of Management & Technology Rensselaer Polytechnic Institute Hartford Campus 2007 S T R AT E G Y A N D T R A N S F O R M AT I O N S E R I E S. Improving Service delivery in government with Lean Six Sigma John Maleyeff Professor Lally School of Management & Technology Rensselaer Polytechnic Institute Hartford Campus T A B L E O F C O N T E N T S.

6 IBM Center for The Business of Government IMPROVING SERVICE DELIVERY IN GOVERNMENT WITH LEAN SIX SIGMA EXECUTIVE SUMMARY Lean Six Sigma provides a means to improve the delivery of services using a disciplined, project-based

  Services, With, Project, Government, Delivery, Improving, Improving service delivery in government with