Quality Strategic Framework - St. Michael's

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Quality Strategic FrameworkTABLE OF Executive Summary ........................................ ...................... Introduction ........................................ ........................... 4 The St. Michael s Quality Journey ........................................ ....... 4 Lessons Learned From Our Quality Journey ...................................... Quality Strategic Framework Development. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Development Process.

1.0 EXECUTIVE SUMMARY St. Michael’s has a rich history of serving every person who comes to us in need with quality compassionate care. As an academic health sciences centre, it strives for excellence in all aspects of patient care, research

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