Strategic Plan - SARS
Strategic plan 2016 /17 - 2020/21. South African Revenue Service ISBN: 978-0-621-44369-1. RP65/ 2016 . 01. 02. B SARS Strategic plan 2016 /17 - 2020/21. Table of Contents 2. 1. Foreword by the Minister of Finance ........................................ ........................................ . 5. 2. Message from The 7. 3. Who We 10. 4. SARS' Operating 19. 5. SARS' Strategy for the Next Five 30. 6. SARS' Five-Year Priority 37. Outcome 1: IncreaseD Customs and Excise 37. Outcome 2: Increased Tax 41. Outcome 3: Increased Ease and Fairness of Doing Business with 44. Outcome 4: I ncreased Cost Effectiveness and Internal EfficiencIES ................................ 47. OUTCOME 5: Increased public trust and 49. 7. Measuring SARS' 53. 8. SARS' Resource 59.
8 SARS StRAtegIc PlAN 2016/17 - 2020/21 Although the feedback is largely positive, we noted that we have certain areas and channels of our business that still need vast improvement.
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