TOOLKIT ON STANDARD OPERATING PROCEDURES
Page 1 of 13 TOOLKIT ON STANDARD OPERATING PROCEDURES Page 2 of 13 Contents 1. Background ........................................ ........................................ ........................................ ...................... 3 2. Why the TOOLKIT ........................................ ........................................ ........................................ .................. 3 3. Benefits of sops ........................................ ........................................ ........................................ .............. 4 4. Definition of sops .
management, standard operating procedures, setting of service standards. The development of a framework and methodology for developing effective SOPs were finalised in March 2011 as a result of a need for consistency and a set standard. 2. Why the toolkit
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