Trend Micro Technical Support Guide
Trend Micro Technical Support Guide Contents Scope ........................................ ........................................ ........................................ ............................... 3. Definitions ........................................ ........................................ ........................................ ....................... 3. Introduction ........................................ ........................................ ........................................ .................... 4. Support Best Practise - Plan 4. Customer Responsibility ........................................ ........................................ ..................................... 4. Trend Micro Technical Support Responsibility ........................................ ........................................ ... 5. Support Request Priority Levels ........................................ ........................................ .......................... 5. Submitting a Support Request.
Trend Micro Technical Support Guide 2016 – Europe 3 Scope This document is intended for use by customers who engage directly with Trend Micro Technical
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