WH Smith PLC

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WH Smith PLCCorporate Responsibility report 2017E S T 1 7 9 2 Celebrating 225 years01GovernanceEnvironmentMarketplaceW orkplaceCommunityAssuranceWH Smith PLC Corporate Responsibility report 2017Welcome to WH Smith PLC s 2017Corporate Responsibility reportContents1. GovernanceAbout us 3Group at a glance 4Our business model and strategy to create value 4Management and accountability 5Our stakeholders 5Identifying our key impacts and driving continual improvement 7Benchmarking our performance 72. Environmental managementManaging our carbon emissions 8Reducing energy consumption 9Improving transport efficiency 10Waste management 10Helping our customers to reduce waste 12Conserving water resources 12Tar get s 123. Responsibility in the marketplaceCustomer focus 13Improving access for customers 14Responsible retailing 14Forest sourcing 15Ethical trading 16Tar get s 174.

02 Governance Environment Marketplace Workplace Community Assurance WH Smith PLC Corporate Responsibility report 2017 Introduction by Stephen Clarke “Our …

  2017