Going lean in the NHS
Going lean in the NHSGoing lean in the NHSHow lean thinkingwill enable the NHSto get more out of the same resourcesAn introductory guide for healthcare organisations seeking to: improve quality and efficiency improve patient care and experience improve safety and reduce mortality reduce length of stay reduce waste lower costs eliminate delays improve staff morale1Lean thinkingfor better, safer healthcare with no delaysFive principles of lean to maximise customer value by eliminating waste ........................................ ........................................ ...............5Who is a customer? ........................................ ........................................ ........................................ ............................5Principle 1: Specify 's valued / not valued by patients and carers?.
endoscopy process and validate their maps. Involving patients in this process ensures the patient perspective is maintained at all times. ... This role could be an extension of an existing role rather than a new one. For example, matrons could be used to actively manage patient journeys. 8.
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