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HUMAN CENTERED DESIGN (HCD) DISCOVERY STAGE FIELD …

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HUMAN . CENTERED . DESIGN (HCD). D I S C O V E R Y S TA G E. F I E L D G U I D E V. 1. 2 HUMAN - CENTERED DESIGN : DISCOVERY STAGE FIELD Guide 3. Purpose of This Guide Table of Contents This HUMAN - CENTERED DESIGN DISCOVERY STAGE FIELD HUMAN - CENTERED DESIGN . . . . . . . . . . . . . . . . . . . . . . . . 4. Guide is a teaching tool and a reference guide. It was originally created for Veterans Experience Office Working With HCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6. (VEO) by Insight & DESIGN , a team within VEO that DISCOVERY Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9. has expertise in HUMAN - CENTERED DESIGN (HCD).

through a partnership between GSA’s Office of Customer Experience and The Lab at OPM. HCD is a qualitative research method that helps groups solve problems and seek solutions in a way that prioritizes customer needs over a system’s needs. HCD involves four key phases of work. This guide solely focuses on the first phase, called the Discovery

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