HMRC Webchat Customer Research - GOV.UK

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Digitally excluded customers (those that do not use, or have access to, the internet) were not included in this study. Behaviour, Insight and Research Team Webchat Customer Research 6 Main Findings Summary Overall, customer assessment of HMRC webchat among participating users was positive. Users of webchat tended to feel they had been dealt ...

  Research, Customer, Access, Hmrc, Hmrc webchat customer research, Webchat