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A TUTORIAL ON QUALITY FUNCTION DEPLOYMENT
sysengr.engr.arizona.eduquantitative decision-aiding tools such as the analytic hierarchy process (Saaty, 1980; Bahill, 1991). In this chart, it seems that our customer is the person that brushes his or her teeth with the toothpaste. However, the term customer includes all people who should provide input for the system design: buyers, store managers,