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Impact of Customer Satisfaction on Customer Retention: A ...
www.arcjournals.orgImpact of Customer Satisfaction on Customer Retention: A Case Study of a Reputable Bank in Oyo, Oyo State. Nigeria International Journal of Managerial Studies and Research (IJMSR) Page | 44
Impact of Customer Satisfaction on Customer Loyalty and ...
www.ijbssnet.comInternational Journal of Business and Social Science Vol. 2 No. 16; September 2011 263 Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: