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ROJECT QUALITY ANAGEMENT - softwareresearch.net
www.softwareresearch.net84 ©1996 Project Management Institute, 130 South State Road, Upper Darby, PA 19082 USA FIGURE 8–1 A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE Quality is “the totality of characteristics of an entity that bear on its ability to sat-isfy stated or implied needs” [2]. A critical aspect of quality management in the pro-