Excerpt ITSM Processes of - Prozesse des Service ...

Service Operation according to ITIL® 2011 www.itsmprocesses.com This ebook is the 4th volume of our series „ITSM Processes according to ITIL® 2011“ based upon the well known ITIL® 2011 Process Library from Dipl.-Ing. Walter Abel Management Consulting. This ebook series describes the processes of IT Service Management in the leading process

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