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The process approach in ISO 9001

www.iso.org

interaction. Define and describe the network of processes and their interaction. Consider the following: • The inputs and outputs of each process (which may be internal or external). • Process interaction and interfaces on which processes depend or enable.

  Process, Approach, Interactions, Process approach, Process interaction

ISO 9001:2000 - A Process Interaction Matrix - A Case Study

www.quality-works.com

Page 3 To document process interactions, the company elected two tools. The first, top-level definition of the process interaction was documented in the Process Interaction Matrix

  Process, Case, Matrix, Interactions, 2000, 2000 a process interaction matrix a case, Process interaction, Process interaction matrix

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