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1. BE WARM AND FRIENDLY

1. BE WARM AND FRIENDLY Agent Behavior Create a personal connection so customers feel valued and well-cared for. Customers Should Feel • Welcomed as a friend • Personally connected and can relate to the agent • The agent is engaging, trusting, empathic, and authentic 2. SHOW APPRECIATION Agent Behavior

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www.health.gov.bc.ca

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healthyeating.nhlbi.nih.gov

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Appendix: Ridge Vent/Soffit Vent Calculator for Standard ...

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