Transcription of 2016 OPERATIONS MANAGEMENT FRAMEWORK - dpsa
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2016. OPERATIONS . MANAGEMENT . FRAMEWORK . 2016. OPERATIONS . MANAGEMENT . FRAMEWORK . Prepared by the Department of Public Service and Administration. August 2016. ISSN: to be allocated once online Published by: Department of Public Service and Administration Address: Batho Pele House, 549 Edmond Street, Pretoria Website: Editing, design and layout by: Submerge Publishers cc Copyright 2016 Department of Public Service and Administration. All rights reserved. This FRAMEWORK is intended for use by South African governmental institutions. No other entity may use or reproduce this FRAMEWORK by any means (graphic, electronic or mechanical), including photocopying, recording, taping or by any information storage retrieval system without the written permission of the Department of Public Service and Administration. This applies except in the case of brief quotations embodied in critical articles and reviews. iv OPERATIONS MANAGEMENT FRAMEWORK HOW TO.
vi Operations Management Framework common terms DEFINITIONS Batho Pele Batho Pele, a Sesotho word which means “People First”, is an initiative that was launched in 1997 to transform the public service. It is an approach to get public
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