Transcription of 211224 Customer Service Charter PDF - Maybank
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211224 Customer Service Charter PDF - Maybank
Customer Service Charter . Service STANDARDS. Humanising Financial Services. 02 Customer Service Charter . Service STANDARDS. CONTENT. Page 05. Pillar 2: Timely & Efficient Service Page 03. A. BACKGROUND. Page 08. Pillar 3: Transparent & Personable Page Service 04. B. Service STANDARDS. Pillar 1: Know Your Customer Page 09. Pillar 4: Banking Made Accessible Customer Service Charter . Service STANDARDS. 03. A. BACKGROUND. The Customer Service Charter (also referred to as Charter ) was set up in 2011 with the intention to outline key commitments and Service standards for all banks when providing Service to customers.
Product Application Turnaround Time. (From full documents and information received by the bank) a. Online Credit Card Application: Within ™ business days š time taken to post the card. b. Hire Purchase Application: Within € business days. c. Mortgage Loan’Financing Application (individual): Within ™ business days d.
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