Transcription of 7 Interacting with the Public - Pages
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7 Interacting with the Public - Pages
11/20/20171 InteractingWith the PublicCommunicationDifficult PersonalitiesUnfriendly SituationsCommunication11/20/20172 Something that is simpleto you can be misunderstood by othersWe have been given two ears and one mouth so that we can talk less and listen moreAnonymous Public Involvement Training Class Presented by the Office of Environmental Services311/20/2017311/20/20174 Preparation is Key Know your audience Understand the PDP process Be familiar with the next steps during each phase Be aware of project issues and controversy Be mindful of community values, needs, and desires Anticipate Public reaction8 Public Involvement Training Class Presented by the Office of Environmental Services11/20/20175 Listen and Learn Proactively listen not just hear Do not be condescending Be customer service oriented Avoid distractions Maintain eye contact Be cooperative 9 Public Involvement Training Class Presented by the Office of Environmental ServicesInteract Appropriately Avoid being argumentative, defensive and combative Ask questions to understand their point of view Be open-minded Be patient Allo
11/20/2017 4 Preparation is Key Know your audience Understand the PDP process Be familiar with the next steps during each phase Be aware of project issues and controversy
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