Transcription of A guide February 2013 - Acas
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A guide February 2013 - Acas
1A guideFebruary 2013 MEDIATION: AN APPROACH TO RESOLVING WORKPLACE 1 CONTENTSA cknowledgements 2 Introduction 31 The impact of conflict in the workplace 52 What is mediation? 83 When can you use mediation? 114 The benefits of mediation 145 Implementing mediation in your organisation 176 Managing the mediation process 257 Evaluation 32 Conclusions 35 Useful contacts 37 References for further reading 38 MEDIATION: AN APPROACH TO RESOLVING WORKPLACE ISSUES2 This updated publication, first published in 2008 as Mediation: An employer s guide , has been produced for Acas and the Chartered Institute of Personnel and
cipd.co.uk/publicpolicy 3 Mediation is increasingly being used to resolve disputes in many areas of life. It is one of the processes within the alternative dispute resolution
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