Transcription of A Practitioner's Guide to the Balanced Scorecard
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A Practitioner's Guide to the Balanced Scorecard
A Practitioner s Guide to the Balanced ScorecardResearch ReportA Practitioners Report Based on: Shareholder and Stakeholder Approaches to StrategicPerformance Measurement Using the Balanced Scorecard ByAllan MackayCopyright. No part of this publication may be reproduced,stored in a retrieval system, or transmitted in any form or byany means, electronic, mechanical, photocopying, recordingor otherwise, without the prior permission of makes no representation and gives no warranty as tothe accuracy of the information contained herein and doesnot accept any responsibility for any errors or inaccuracies inor omissions from this document (whether negligent orotherwise) and IIBFS shall not be liable for any loss ordamage howsoever arising as a result of any person acting orrefraining from acting in reliance on any informationcontained herein.
2 A Practitioner’s Guide to the Balanced Scorecard Kaplan and Norton’s Balanced Scorecard is a concept still widely used and respected in today’s business environment. What follows, provides guidance and advice on the development and implementation of a Balanced Scorecard for those organisations considering the introduction of a
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