Advanced Audit Interviewing Techniques - ASQ

3/8/20151 Advanced Audit Interviewing TechniquesqKevin PoseyOne? problem with ISO audits3/8/20152 One? problem with ISO auditsPoor Interviewing Skills! Interviewing is a core Audit skill, but Limited training opportunities and materials existexist Limited practical examples are available And let s face Auditors are not typically chosen for theirAuditors are not typically chosen for their awesome communication skillsBut there s a glimmer of hope!!3/8/20153 Improvement vs. ComplianceAudit Program Goals3/8/20154 Audit Program Goals - enhancedAI Five Essentials3/8/20155 Benefits of appreciative Inquiry3/8/20156 Assumptions of AI In every society, organization or group, What we focus on becomes our reality. Reality is created in the moment, and there are multiple realities. The act of asking questions of an organization or group influences the grouporganization or group influences the group in some of AI People have more confidence and comfort to journey into the future when they carry forward parts of the pastforward parts of the past The parts of the past we carry forward should be the bestparts It is important to value differencesAnd perhaps most importantlyAnd perhaps most importantlyThe language we usecreates our reality3/8/20157 Audit I

3/8/2015 11 Appreciative Audit Questions • What are the unique aspects of your culture that most positively affect the effectiveness or continual improvement of (process areaor …

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